Hilton Cancun, An All-Inclusive Resort Puerto Morelos | Puerto Morelos ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Carr Federal Libre 307 Cancun-Tulum, Puerto Morelos, Mexico, 77500

Hilton Cancun, An All-Inclusive Resort is a 5-star beachfront destination featuring spacious accommodations and a variety of dining options. Guests can enjoy two infinity pools, a family-friendly environment, and access to top-notch wellness facilities. With 12 restaurants and bars on-site, this Puerto Morelos hotel provides a comprehensive all-inclusive experience.

Rooms & Amenities

Accommodations at Hilton Cancun include air-conditioned rooms and suites with flat-screen TVs, coffee machines, and private bathrooms. Certain units feature balconies with sea views, while others offer swim-up options for easy pool access. Each guest room is equipped with thoughtful extras for a restful night.

Dining & Drinks

Dining options at Hilton Cancun feature 12 unique gastronomic experiences across five specialty restaurants, offering a mix of Mexican cuisine and international dishes. The all-inclusive program includes unlimited drinks at five bars and features a kids' Ice Cream and Churro Shop. Guests can enjoy daily breakfast, lunch, and dinner in a variety of settings.

Leisure & Activities

Guests can stay active with offerings like a state-of-the-art fitness center and various group fitness classes. The Hilton Cancun offers multiple leisure options, including table tennis, beach volleyball, and kids' and teens' clubs. Evening entertainment includes live shows and themed parties.

Business & Services

For business needs, Hilton Cancun provides a flexible indoor-outdoor convention center with modern meeting spaces that support events of various sizes. IT services and state-of-the-art amenities facilitate seamless gatherings. Airport transfer services can be arranged, along with complimentary on-site parking.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Oceanfront Queen Room

Max:

4 persons

435 sq. feet

Bed options:

2 King Size Beds

Sea view

Heating

Balcony

room details

Check Prices

Oceanfront Queen Room

Max:

4 persons

435 sq. feet

Bed options:

2 King Size Beds

Sea view

Heating

Balcony

room details

Check Prices

Queen Room

Max:

4 persons

435 sq. feet

Bed options:

2 King Size Beds

Heating

Balcony

room details

Check Prices

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Center

Puerto Morelos 14.2 mi

Airports

Cancun (CUN) 9.5 mi

Isla Mujeres (ISJ) 26.8 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fantastic Culinary Experience

I absolutely loved dining at Auma Open Fire Grill! The food was delicious and definitely the highlight of my stay. I would recommend reserving a spot there at least twice. The variety of flavorful dishes made our meals nice.

Cheryl123. USA, 2024-05-10Read full review on

Kid Paradise!

The kiddie section of the resort was a huge hit with my toddler! The expansive water park and various slides kept her entertained for hours. It was great to let her enjoy her time while my partner and I relaxed.

Adam_Smith. Canada, 2024-07-22Read full review on

Beautiful Oceanfront Suite

I stayed in an oceanfront one-bedroom suite which was stunning! The spacious layout and modern decor made it comfortable and inviting. The views from our room were amazing, making our stay that much more relaxing.

Henry1963. UK, 2024-06-05Read full review on

Relaxing Pool Area

The main pool area was a fantastic place to unwind! I loved the fun poolside activities and the atmosphere created by the daily DJ. It was perfect for chilling out during the day, and I didn't feel overwhelmed even with other guests around.

Bill_Taylor. Australia, 2024-08-16Read full review on

What’s included

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Locker room
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Snorkeling
Table tennis
Aerobics

Services

Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Infinity pool
Beach access
Aqua park
Live entertainment
Garden area
Leisure/ TV room

Room features

Air conditioning
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Separate tub and shower
Free toiletries

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Curtains

Location

Carr Federal Libre 307 Cancun-Tulum, Puerto Morelos, Mexico, 77500

Map view

Carr Federal Libre 307 Cancun-Tulum, Puerto Morelos, Mexico, 77500

City landmarks

Moon Palace

2.3 mi

Bahia Petempich Beach

2.3 mi

Moon Palace Golf Club

2.4 mi

Spa Center

Spa

2.4 mi

Events

Moon Palace Arena

2.6 mi

Carr. Cancun - Tulum

Piston Pueblo

2.9 mi

Petempich Bay

2.9 mi

Unnamed Road

The Kay Club

3.0 mi

Restaurants

Armadillo

2700 ft

Carretera Federal 307 Cancun-Playa del Carmen

Reviews and Ratings

Reviews from guests about their experience.

72%

loved their spa retreat and can’t wait to return.

7.2/10

Very good

Rooms

7.8

Location

8.8

Service

5.0

Dining

6.8

Billy

United States of America, March 2025

7.2/10

I had a decent experience at the hotel. The location felt safe and offered a beautiful getaway from the usual crowds. The amenities were satisfactory, but I did encounter issues that were somewhat frustrating, especially with the service. The dining options were pretty good, but could have been a bit more varied. Overall, it was a comfortable stay, but not without its hiccups.

Rooms

7.0

The rooms were clean and offered a comfortable stay, though they didn't have balcony access or ocean views, which was a bit of a letdown.

Service

5.0

The service was hit or miss; while some staff members were lovely and helpful, there were moments when I felt like my concerns were not fully addressed.

Location

9.0

The location was fantastic in terms of seclusion and safety, making it a great escape from the busy hotel zone.

Dining

7.0

The dining options were quite good, especially the buffet, but I wished there could have been more variety, particularly at breakfast.

Facilities

8.0

The facilities were decent, with a lovely pool area that was well-kept and relaxing.

Dan

United States of America, February 2025

7.0/10

I had a mixed experience at this hotel. On the bright side, the rooms were spacious and modern, which I appreciated. The location was perfect for those seeking a bit of tranquility away from the hustle and bustle. However, the service left much to be desired, and I felt like they didn’t handle certain issues very well. Overall, it has some nice features but could definitely improve in a few areas.

Rooms

8.0

The rooms were quite spacious and modern, which was a real plus for me upon arrival.

Service

5.0

The service wasn't great; I felt they didn’t really have feasible solutions for problems. Wasting hours on their shuttle service was frustrating.

Location

9.0

The location is fantastic if you're looking to escape the noise of the hotel zone; it's secluded and feels safe.

Dining

Facilities

Shawn

United States of America, February 2025

7.0/10

My stay at the hotel was a mixed bag. On one hand, the rooms were spacious and comfortable, and the location felt safe and serene, making it a perfect getaway. On the downside, I found the service lacking as staff didn't seem very helpful, especially when I asked about dining options. Overall, the hotel offered a nice experience but definitely has some room for improvement.

Rooms

8.0

The rooms were spacious and comfortable, providing a cozy atmosphere for relaxation.

Service

5.0

The service could use some improvement as I found the staff to be less helpful, particularly when inquiring about dining choices.

Location

9.0

The location of the hotel is secluded and feels safe, making it ideal if you want to escape the noise of crowded areas.

Dining

6.0

Dining options were a bit limited, and I felt they could do better in terms of variety and quality.

Facilities

7.0

The facilities were okay, but lacked some modern touches that would enhance the overall experience.

Max

United States of America, December 2024

7.4/10

The hotel offers a great experience with modern and clean rooms, making for a comfortable stay. However, I had some issues with the service, which was not very accommodating at times. The location is a perfect retreat from the usual hustle and bustle, while the dining options, although enjoyable, could use a bit of diversity. Overall, it was a nice getaway, if not slightly marred by a couple of service hiccups.

Rooms

8.0

The rooms were modern and very nice, although I wish they had balcony access for some fresh air. However, I did have an issue with a glass pane that shattered in my area.

Service

5.0

The service left something to be desired; it took way too long to resolve some issues we faced. It felt like we wasted hours trying to manage a problem that should've been sorted quickly.

Location

9.0

I found the location wonderfully secluded and safe, a perfect escape from the noisy tourist hotspots. It felt quite peaceful, which I appreciated.

Dining

7.0

The buffet had some fantastic options, particularly with the Chinese dishes, but it could really benefit from a wider selection overall.

Facilities

9.0

The spa facilities were quite impressive and well maintained, adding to the overall relaxation experience.

Peter

United States of America, October 2024

7.4/10

I had a really nice stay at this spa hotel. The rooms were modern and clean, which I appreciated. The location is perfect if you're looking to escape the busy tourist areas, although it's a bit far from the main attractions. The service was a mixed bag; some staff were really great, but others could be more attentive. Dining was good, but I wished for more variety in the breakfast options. Overall, it's a solid place for a quiet getaway, but there’s some room for improvement.

Rooms

8.0

The rooms were very nice and modern, spacious and comfortable, which made my stay enjoyable.

Service

7.0

While some staff went above and beyond to make my experience pleasant, I did notice a few who seemed to just be clocking in and out.

Location

8.0

The hotel's secluded location was a major plus, allowing me to relax away from the noise and crowds, though it wasn't exactly close to the city center.

Dining

7.0

The dining experience was decent, but I felt the breakfast could offer a greater selection to enhance the overall experience.

Facilities

7.0

The spa facilities were nice, but I did find some amenities lacking, like a better lounge area.